Shipping & Returns Policy

We pack and dispatch orders daily and once your order has been dispatched you will receive an email confirmation with a tracking number.
Our products are now shipped directly from the USA, and our shipping costs and timelines are as follows:

 

USA:

Standard: Free shipping on orders over $35, otherwise $6 for shipping, and delivery within 2-5 business days

FedEx Home Delivery: $17 and delivery within 1-6 business days

FedEx Priority Overnight: $50 and delivery the next day by 10:30am for business addresses, and 4:30pm for residential addresses. Only valid for orders placed from Monday-Thursday, otherwise order will only ship the following Monday.

International:

Standard: $10 and delivery within 3-10 business days

FedEx International Economy: $30 and delivery within 4-7 business days

FedEx International Priority: $40 and delivery within 1-4 business days

 

Import Duties, Fees, and Taxes

All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.

We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package, and we have no control over the process or additional charges associated with the delivery and importation of your order/package into your country. We do not benefit in anyway from these charges and we work closely with our carriers to ensure as few delays as possible.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at julia@spazastore.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at julia@spazastore.co.za.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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